| |
| Web Visitor ID - A Quick Overview |
 |
| Getting started |
I made a mistake filling in my first free form but the system won't allow me to submit a second application,
what should I do?
I have submitted the Free form but haven't heard back from you. Why? |
|
| Pending accounts |
My account status says "Pending", what does that mean?
Why can't I use the Add URL, Add Users or Memory forms in a pending account?
|
|
| Approved accounts |
What does Approved mean in Web Visitor ID?
I have paid for my subscription account but I cannot login, why?
Where do I insert the HTML code?
How can I be sure I have inserted the tracking code correctly?
I am not seeing any data in my reports?
I have paid to upgrade my account with a new subscription plan. Will the first subscription plan be cancelled?
I have paid to upgrade my Web Visitor ID but I cannot see any additional capacity appearing in my account, why?
When new versions of Web Visitor ID are released will I have to pay extra to use the newer versions? |
|
| Tabs |
| Please explain the tabs on the upper toolbar. |
|
| Reports |
Tell me about visit times, how accurate are visit time figures?
Tell me about Hits, what are they?
Why are hit numbers different from my page counters?
Explain the filters I can see above the reports.
In the Keywords and Genuine Visitors reports, what does Tooltip mean in the Referrer column?
What does View Tooltip mean in the Keywords column?
What do Genuine visitor criteria mean?
In the Counters report, how are Genuine visitors measured?
What is Bounce rate?
What are Null Visits and Value visits in the Analytics report? |
|
| Google |
What does the All Google figure represent in the Analytics report?
Why do my Google search totals not match my Google AdWords click counts?
Why do my visit times not match those reported by my Google Analytics?
Why are my Page views (hits) different from Google Analytics? |
|
| Searching visit records |
| |
| My Search comes up with no matching records. Why? |
| Performance improvement |
How can I measure customer loyalty?
How can I use Web Visitor ID to optimize my web site?
How can use Web Visitor ID to track illegal logins?
|
|
| Pay per Click Fraud Analysis |
| How can I detect pay per click fraud? |
|
| FAQ’s |
| Getting started |
I made a mistake filling in my first free form but the system won't allow me to submit a second
Application, what should I do?
Our system blocks duplicate free form applications. If you want to apply again, please contact us at
support@webvisitor-id.com. |
|
I have submitted the Free form but haven't heard back from you. Why?
As soon as click the Submit free form button our system sends you an email containing
your password. Your free “Pending” account is also set up immediately.
|
|
| Pending accounts |
My account status says "Pending", what does that mean?
Pending status means that you have not subscribed yet. |
|
|
Why can't I use the Add URL, Add Users or Memory forms in a pending account?
These features are disabled in free accounts. |
|
| Approved accounts |
What does Approved mean in Web Visitor ID?
Approved means that your account is current and has met the conditions set forth in section 2, “Types of web sites” of our Terms and Conditions. |
|
I have paid for my subscription account but I cannot login, why?
This should not happen. Please contact us |
|
Where do I insert the HTML code?
Copy the HTML tracking code into the bottom section of all your web pages. |
|
How can I be sure I have inserted the tracking code correctly?
You cannot really insert the code incorrectly as long as you copy and paste the entire code. |
|
I am not seeing any data in my reports?
Your account status may be Pending, which means your free trial account is not yet approved. Wait for your account status to change to Approved after you subscribe.. |
|
I have paid to upgrade my account with a new subscription plan. Will the first subscription plan be cancelled?
Yes. When you upgrade to a new edition or expansion your previous subscription plan will be cancelled. |
|
I have paid to upgrade my Web Visitor ID but I cannot see any additional capacity appearing in my account, why?
Once you have paid to upgrade your account, close the account and login again. Your new capacity will be available. |
|
When new versions of Web Visitor ID are released will I have to pay extra to use the newer versions?
We will let you if any additional costs are required for add-on versions. |
|
| Tabs |
Please explain the tabs on the upper toolbar.
If you are the person who subscribed to Web Visitor ID (the Primary subscriber) you can access the Add URL, Add User, HTML Code tabs from your account. If your username has been added by a Primary subscriber you cannot access these account controls.
Add URL tab.
Primary subscribers can add new website URL’s and separate web page URL's to their account. Use this form to add experimental web pages when you start running optimization tests with Web Visitor ID.
Add Username tab.
Primary subscribers can add colleagues to share their account. Create account login permissions and delete users when you need to.
Memory tab.
Primary subscribers can add new visitor IP information to their web visitor ID account using this form. They can vary IP Privacy settings as well.
HTML code tab.
Primary subscribers can copy and paste their Web Visitor ID HTML code into their webpages. Make sure that you follow the instructions and insert the code in all your web pages at the bottom.
Spreadsheets tab.
Primary subscribers can download Excel templates from the page within this tab. The templates are formatted to store, analyze and interpret your visitor data and experimental website and web pages statistics.
|
|
| Reports |
Tell me about visit times, how accurate are visit time figures?
Measuring visit times absolutely is not possible especially talking account the latest browser releases with web page tabs. It is not possible to know whether a visitor is avidly reading your web site or has already moved onto another website via their browser tab while your web site is still open. Our way around this problem is to measure visit times by the number of seconds that elapses between each visitor’s first page view and their last page view. If just one page view occurs over a period of ten minutes without any follow up of a second page view this is measured as a visit time of 1 second. If the visitor is reading this first page over and over (we don’t know) and does not move onto a second page view we measure their visit time as 1 second, because no follow up second page view event has occurred. Because the analytics sections in web visitor ID display the cumulative values of all visit times, the effects of a few unusual visitor characteristics (like reading just one page view for many minutes) will be insignificant in the total statistical analysis. |
|
Tell me about Hits, what are they?
Hits in Web Visitor ID are Page Views. Instead of having to use headings like Page Views/Total visits in the reports, we have preferred to us the term Hits. When a visitor arrives at one of your web pages this counts as one hit. When they move onto another page, this is a second hit, and so on. |
|
Why are hit numbers different from my page counters?
Probably because your web visitor ID code is not installed in all your web pages. And also remember that search engines possess huge archives of older web pages and these pages can lead searchers to your website. |
|
Explain the filters I can see above the reports.
Standard and Silver subscriptions save the most recent 10,000 visitor’s information within each account. You can adjust your report display by searching and filtering all your visitor records using any the time or criterias you see at the top of each report page.
Gold subscriptions save the most recent 35,000 visitor’s information within each account.
These figures apply to quantity one subscription. Pro rata for higher quantities. |
|
What do Genuine visitor criteria mean?
You can adjust your Genuine Visitor report to display only those visitors that meet defined visit criteria, such as a minimum visit time or minimum number of hits. If you choose Visit time as the criteria and enter 1 minute: second, the report display all visitors during the time period selected whose visit was equal to, or greater than one minute long.
If you choose Hits as the criteria and enter a value of 3, the report displays all visitors during the time period selected that have visited 3 or more of your web pages. |
|
In the Counters report, how are Genuine visitors measured?
Web Visitor ID identifies visitors who have spent 1 minute and longer looking at your web site as a Genuine visitor for this report. If you want to use different visit time or number of hits to identify valuable visitors, use the genuine visitor report filters. |
|
What is Bounce rate?
A Bounce occurs when a visitor arrives at your website, registers one hit (Page view) and bounces away without any further activity on your site. The bounce rate is the percentage of bounce visits to the total number of visits. |
|
What does Tooltip mean in the Referrer column?
Sometimes the referrer is not a true search engine, or the URL has been entered directly. Move your cursor over the row and Referrer cell that interests you and the full reference will appear as a tooltip. |
|
What does View Tooltip mean in the Keywords column?
Sometimes it is not possible to resolve the complete keyword text, or there is no keyword because the visitor has typed in your URL directly. View tooltip directs you move your cursor over the row and Referrer cell that interests you and the full reference will appear as a tooltip. |
|
What are Null Visits and Value visits in the Analytics report?
In the Analytics report you can search and filter your visitor records to display the absolute numbers and percentages of visits that are either less than your selected criteria (Null visits) or equal to or greater then your selected criteria (Value visits). Value visits is similar in concept to Genuine visitors whereas Null visitors are visitors who do not measure up! |
| |
| Google |
What does the All Google searches figure represent in the Analytics report?
The All Google search figure is the total of all visits that have a Google origin, including AdWords, direct searches, Google syndication, Page2searches etc. |
|
Why do my Google search totals not match my Google AdWords click counts?
Google AdWords clicks very often resolve (within Google) into straightforward Google search hyperlinks, in other words they do not resolve as separate AdWords clicks as we see them. |
|
Why do my visit times not match those reported in my Google Analytics?
Google makes the same point as we do, it is not possible to read visitor’s minds and know whether a visitor is actually reading your web page or have moved on while you web site page remains open. We have our way of measuring visit times and Google has their way. We have compared two sets of visit time statistics between our Google Analytics report and our web visitor ID report and have found a difference of +/- 10%. This is in our view pretty good bearing in mind the difficulty of absolute measurement. |
|
Why are my Page views (hits) different from Google Analytics?
You have to install the Web Visitor ID HTML code on absolutely every web page (including old and archived web pages) for the figures to match completely. |
|
| Searching visit records |
My Search comes up with no matching records. Why?
Make sure that your search criteria is correctly spelled as presented in Web Visitor ID reports. For example when searching visitors from the USA, make sure that the Country spelling is identical to the format used in Web Visitor ID (e.g. United States), or if you are searching for visitors from the UEA, enter United Arab Emirates. |
|
| Performance improvement |
How can I measure customer loyalty using web visitor id?
Keep the Returning visitors under constant review. Download the reports from time to time and check for repeat returning visitors. |
|
How can I optimize my web site?
Please read through the website optimization page. |
|
How can I track illegal logins?
Add the webpage URL that follows successful login to your URL’s tracked by web visitor id.
Download your All Visitors report to Excel on a regular frequency basis.
Match the IP addresses of authorized users with the IP addresses of All Visitors. If there any illegal logins you will be able to identify them very easily. |
| |
| Pay per Click Fraud Analysis |
How can I detect pay per click fraud?
Yes. You can see the same multiple click visitors referred by search engines listed in the Returning visitors report, and you will see if unusually low visit times are reported in the Analytics report if any search engine performance is out of line with other search engines. |
| |
| |
